The white Apple logo appears on your display. Start or restart your Mac, then immediately press and hold the Shift key. To identity if add-ins cause the abnormal operation of Outlook, I suggest you Start up Mac in safe mode to see if your account can be connected to Outlook for Mac. Open your Outlook for Mac client>Tools, make sure the status is Online and your Mac connected to network. If not, I suggest you do the following troubleshooting steps: First I would like to confirm if you use Exchange account in Outlook 2016 for Mac, if yes, I suggest you try the methods in thisĪrticle to see if the issue can be solved
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